Addressing Performance Problems: Accountability, Documentation, and Follow-Through
Best For
Frontline Leaders, Managers, and Mid-Level Leaders
Performance Management and Accountability
Addressing Performance Problems: Accountability, Documentation, and Follow-Through
Addressing Performance Problems: Accountability, Documentation, and Follow-Through helps leaders address ongoing performance concerns in a firm, fair, and consistent way.
Chronic performance problems can affect productivity, morale, team credibility, and a leader’s time. When leaders delay addressing performance issues, fail to document specific examples, or enter the conversation without a clear plan, the problem often continues and may become more difficult to resolve.
This course gives leaders a practical structure for preparing for and conducting performance problem conversations. Participants learn how to gather accurate performance data, document behavioral and operational examples, communicate expectations clearly, manage strong emotions, and keep the conversation focused on improvement and accountability.
Leaders also learn how to provide follow-up support after the conversation, determine whether formal consequences may be needed, and help employees understand what must change, by when, and what will happen if improvement does not occur. The source course emphasizes documentation, interaction skills, ongoing feedback, support, and formal consequences when needed.
Business Issue This Course Helps Solve
Your Instructor
This course helps organizations address performance management challenges such as:
Leaders avoiding or delaying difficult performance conversations
Chronic performance problems affecting productivity, morale, and team results
Managers failing to gather accurate, specific, and documented performance data
Employees not clearly understanding what performance expectations are not being met
Performance conversations becoming emotional, vague, or unfocused
Leaders struggling to explain consequences if improvement does not occur
Inconsistent approaches to accountability across teams or departments
HR needing leaders to better prepare before escalating performance issues
Teams losing trust when performance problems are ignored or handled inconsistently
Managers needing a practical structure for documentation, discussion, support, and follow-through
Who Should Attend
This course is designed for:
Frontline leaders
Supervisors and managers
Mid-level leaders
Leaders responsible for addressing employee performance problems
Leaders who need to prepare for difficult performance conversations
Leaders who need stronger documentation and follow-up practices
Organizations that want performance issues handled more consistently, fairly, and effectively
Delivery Options
Addressing Performance Problems: Accountability, Documentation, and Follow-Through can be customized and delivered as:
In-person leadership development course
Virtual instructor-led leadership training
Frontline leader or manager training session
Performance management workshop
Difficult performance conversation skills course
HR-supported manager training
Module within a broader leadership development program
Customized course using the organization’s performance management process, documentation expectations, and employee relations practices
Available in English
Recommended Course Duration
3.5 Hours
Participant Outcomes
As a result of this course, participants will be better able to:
Recognize the impact chronic performance problems can have on people, productivity, morale, and business results
Prepare for performance problem conversations with greater clarity and confidence
Gather specific, accurate, job-related performance data before addressing the issue
Document behavioral and operational examples more effectively
Use a structured approach to present the performance concern and needed improvement
Communicate expectations, gaps, and consequences clearly
Keep performance conversations focused, fair, and professional
Respond more effectively when employees become defensive, emotional, or resistant
Encourage employees to take ownership for improving their performance
Provide ongoing feedback and support after the performance discussion
Determine when additional follow-up, documentation, or formal consequences may be needed
Strengthen accountability while maintaining respect and consistency
Reduce the negative impact of unresolved performance problems on the broader team
Assessment / Other Details
This course may include pre-work, case studies, video-based examples, documentation practice, discussion, and skill practice.
Participants may work through scenarios involving chronic performance problems, practice documenting specific examples, and prepare for performance conversations using a structured approach. The course can also address how to conduct performance problem conversations with remote or hybrid employees.
The source course is designed for frontline and mid-level leaders, includes 15 minutes of course prep, and is suitable for multiple work environments. It also includes practice with documentation and performance discussion skills.
Next Steps
Addressing performance problems requires preparation, documentation, clear communication, accountability, and follow-through.
Contact Talent Authority to discuss how Addressing Performance Problems: Accountability, Documentation, and Follow-Through can help your leaders address chronic performance concerns more consistently and effectively.
This course also pairs well with:
Performance Management for Leaders: Accountability, Goals, and Follow-Through
Coaching Skills for Leaders
Productive Conflict and Difficult Conversations for Leaders
Employment Law for Leaders